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Clearly Define the Problem

Of all the quotes attributed to Einstein, this is probably my favourite: “If I had an hour to solve a problem I’d spend 55 minutes thinking about the problem and five minutes thinking about solutions.” – Albert Einstein Overlooking the possibility that...

Connecting and Relationships

Every human being seeks connection. Without it, we literally die. Babies require physical affection (hugs, kisses, being picked up) in order to grow and develop into empathetic human beings who can recognise other people as other human beings. When a baby gets no...

You Can’t Help Anyone Who Doesn’t Want To Be Helped

It’s just impossible. If someone doesn’t want help, then there’s nothing you can do to help them. In fact, trying to help people who don’t want your help can actually make their situation worse, despite your good intentions. How many times have...

Vocabulary of Needs

Children are pretty good at expressing their needs both in their body language and their words. Their vocabulary is small, but their needs are much more foundational. As adults we complicate our needs and begin to find it hard to find the exact words we can use to express those needs.

How To Focus On Results, Not Outcomes

Those two words might sound interchangeable, but they aren’t. Outcomes are dispassionate and static, but results change and offer opportunity for differentiation.